Gaming at batosi is meant to be fun, entertaining, and always within your control. We provide every player in Bangladesh with the tools, information, and support needed to keep gambling a safe and enjoyable activity. If you ever feel it is becoming more than entertainment, we are here to help — immediately and confidentially.
Our Commitment
batosi provides a full suite of responsible gaming tools built directly into every player Account. These are always free to use and take effect immediately or within the timeframe specified below.
Access to the batosi platform is strictly limited to adults aged 18 years and above. We verify age at registration and may request additional documentation at any time. Accounts found to belong to players under 18 are closed immediately, with all balances returned less any winnings derived from underage play.
Set a daily, weekly, or monthly cap on how much you can deposit into your batosi Account. Limit reductions take effect immediately — so if you lower your limit mid-week, the new lower cap applies right away. Limit increases require a 24-hour cooling-off period to help prevent impulsive decisions.
Need a short break from the platform? Use the Time-Out tool to temporarily suspend your Account for a period of your choosing — 24 hours, 48 hours, one week, or up to one month. During a time-out, you cannot log in, deposit, or place bets. The suspension lifts automatically when the period ends.
If you believe your gambling is becoming a problem, you can request a self-exclusion through batosi support. Self-exclusion closes your Account for a minimum of six months — and up to five years or permanently. During this period all login attempts are blocked. Reactivating a self-excluded Account requires a mandatory cooling-off review by our team.
Enable session reminders to receive a pop-up notification after a set time — 30 minutes, 1 hour, or 2 hours — showing how long you have been playing and how much you have spent in that session. Reality checks help you stay aware of time and money in the moment, before a long session becomes a concern.
Our support team is available around the clock via live chat directly within the batosi platform. Any responsible gaming request — deposit limit change, time-out activation, self-exclusion — is treated as a priority and handled with full confidentiality. You can also reach us by email; all responsible gaming correspondence is managed by dedicated staff.
Step by Step
Every responsible gaming tool is accessible directly from your Account settings. No waiting, no lengthy forms — most actions take effect within seconds.
Access your batosi Account using your registered credentials. Navigate to the Account Settings section from the main menu. All safety tools are grouped under the "Responsible Gaming" tab within your settings panel.
Select the tool that fits your needs: set or lower a deposit limit, enable a reality check reminder, activate a time-out, or request a self-exclusion. Each tool has a clear description of its effect and duration before you confirm.
Confirm your selection. Deposit limit reductions and time-outs apply instantly. Self-exclusion requests are processed by our support team within one hour of receipt and confirmed via email to your registered address.
If you cannot access your Account settings or need urgent assistance, contact our support team directly via live chat. Responsible gaming requests are always prioritised — our team will action your request immediately and follow up to ensure you are supported.
Self-Assessment
Honest reflection is the first step. Review the questions below and consider whether any of them apply to your recent gambling behaviour.
If you answer "Yes" to three or more of the following questions, we strongly encourage you to use batosi's self-exclusion tool or contact our support team for guidance.
Have you ever spent more money gambling than you originally planned to?
Do you gamble to recover money you have lost in previous sessions?
Has gambling ever caused you to neglect work, study, family, or other responsibilities?
Do you feel restless, anxious, or irritable when you are unable to gamble?
Have you borrowed money, sold possessions, or struggled financially because of gambling?
Have you tried to cut down on gambling but found it difficult to do so?
Do you hide your gambling activity from family members or close friends?
Remember: There are no right or wrong answers. This checklist is a private self-reflection tool designed to help you make an informed decision about your gaming habits. If you have concerns, batosi's support team is available 24/7 — all conversations are strictly confidential.
The batosi platform is strictly for adults aged 18 and above. Gambling is not a way to make money. Every game on batosi is a game of chance. Never gamble more than you can afford to lose, and never gamble as a means of recovering financial losses. If gambling is affecting your mental health, relationships, or finances, please reach out for help.
Responsible gaming means engaging with online casino and sports betting activities in a way that remains enjoyable, affordable, and fully within your control. At batosi, we believe that the great majority of our Bangladesh players gamble safely and for entertainment. However, we also recognise that for a small number of individuals, gambling can become problematic — and we take that seriously.
batosi's responsible gaming programme is built on three principles: prevention, through age verification and player education; control, through the deposit limit, time-out, reality check, and self-exclusion tools available to every Account holder; and support, through our 24/7 team who are trained to handle sensitive responsible gaming conversations with empathy and discretion.
batosi operates a strict 18+ policy across its entire platform. Age is verified at the point of registration, and additional KYC documentation may be requested at any stage. We do not permit players under the age of 18 to register, deposit, or access any real-money game on batosi — including cricket betting, slots, Andar Bahar, Teen Patti, and live casino tables.
If you are a parent or guardian and you suspect that a minor in your household has accessed or attempted to access batosi, please contact our support team immediately. We will investigate and close any underage Account without delay. We also recommend using parental control software on shared devices to block access to online gambling sites.
Parental controls tip: Several free parental control tools are available for mobile and desktop devices that allow you to block access to specific categories of website, including online gambling. If children share devices in your home, enabling these controls adds an important additional layer of protection beyond batosi's own age verification processes.
Setting a deposit limit is one of the most practical steps you can take to keep your gambling within your budget. batosi allows every registered player to set a daily, weekly, or monthly deposit cap in BDT from within their Account settings.
Key details about how deposit limits work on batosi:
We strongly encourage all batosi players to set deposit limits at the time of registration, even if you feel confident about your gambling habits. Limits are a proactive tool — they work best when set before a problem arises.
A time-out is a short-term voluntary Account suspension designed for players who want to step back from gambling for a defined period without taking the more permanent step of self-exclusion. During a batosi time-out, your Account is fully suspended: you cannot log in, place bets, or make deposits. Any winnings from settled bets placed before the time-out can be withdrawn at the end of the period.
Available time-out durations on batosi are: 24 hours, 48 hours, 7 days, and 30 days. At the end of the time-out period, your Account resumes automatically. If you decide during a time-out that you need a longer break, contact support and they will extend the suspension or convert it to a self-exclusion.
Self-exclusion is the most powerful responsible gaming tool batosi offers. When you self-exclude, your Account is closed and all access is blocked for the duration you specify. batosi offers self-exclusion periods of 6 months, 1 year, 3 years, 5 years, and permanent exclusion.
Important details about self-exclusion at batosi:
Permanent self-exclusion: If you choose permanent self-exclusion, batosi will not reactivate your Account under any circumstances. This option is available to players who feel they need a complete and irreversible separation from online gambling. If you are considering this option, we encourage you to speak with our support team first — they can help you understand all available options and connect you with professional support resources.
It is easy to lose track of time when playing casino games or following live cricket odds. batosi's reality check feature sends you a notification at a set interval — 30 minutes, 1 hour, or 2 hours — displaying your total session time and net balance change for that session. You then have the option to continue playing or end the session. This feature is entirely voluntary and can be enabled or disabled at any time from Account settings.
Problem gambling does not always look the same from the outside. Some common signs that gambling may be becoming a concern include: spending more than intended on a regular basis; gambling to escape stress, boredom, or negative emotions; feeling anxious or irritable when not gambling; neglecting work, studies, family, or health because of gambling; hiding gambling activity from loved ones; and borrowing money or selling assets to fund gambling.
If any of these signs resonate with you or someone you know, please do not wait. Use batosi's self-exclusion tool or reach out to our support team now. Taking action early makes recovery significantly easier, and batosi will support you every step of the way.
While batosi's internal tools and support team are always available, we also encourage players who are struggling with problem gambling to seek professional help. Speaking to a counsellor, doctor, or qualified support organisation can provide guidance and coping strategies that go beyond what a gaming platform can offer. batosi's support team can provide guidance on reaching professional support services upon request — contact us via live chat or email.
If gambling is causing you distress, do not wait. Our responsible gaming support team is available 24 hours a day, 7 days a week. All conversations are handled with complete confidentiality. Reach us via live chat on the batosi platform, or email us directly — we respond to responsible gaming requests as a priority.
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When gambling stays fun and within your limits, batosi has plenty to offer — cricket betting, live slots, Andar Bahar, and more. Explore our platform responsibly, and remember our tools are always here if you need them.